Refund policy

CANCELLATION, RETURN & EXCHANGE POLICYLast Updated: September 2026 | Dearbond Denim

HOW DO I CANCEL MY ORDER?

Because our premium denim and custom-tailored jeans are crafted and precision-cut to your specific measurement requirements, our production process begins promptly upon order confirmation.

  • Within 24 Hours of Ordering: You may request a cancellation and full refund. A 5% transaction and administrative processing fee will be deducted from the total refund amount.

  • After 24 Hours: Once the 24-hour window passes, your order enters fabric cutting, sewing, washing, and tailoring. At this stage, cancellations are no longer accepted. However, you may initiate a return or exchange once your package arrives.

14-DAY RETURN & EXCHANGE POLICY

Your satisfaction and perfect fit are our top priorities. We offer a 14-day return and exchange policy starting from the date of delivery.

  • Eligibility Window: You have 14 days from the date you receive your package to request a return for a refund or an exchange for another style, size, or wash. Requests submitted past 14 days cannot be accepted.

  • Return Conditions: To be eligible, denim apparel must be unworn, unwashed, undamaged, and free of stains, odors, or unauthorized alterations. All original tags, brand labels, and packaging must be returned intact.

  • Non-refundable Fees: Original shipping fees (if applicable) are non-refundable.

HOW TO REQUEST A RETURN OR EXCHANGE

  1. Submit Your Request Email service@dearbond.com within 14 days of delivery. Include your order number, clear photos of the denim apparel (front, back, and original tags), and whether you are requesting a return for a refund or an exchange.

  2. Receive Return Authorization Our support team will review your request within 24 hours and provide return authorization along with the designated return shipping address.

  3. Ship the Item Back Pack the jeans securely in their original packaging or a sturdy shipping box. Ship via a trackable, insured courier service. Customers are responsible for return shipping costs unless the return is due to a verified manufacturing defect or shipping error on our part.

  4. Inspection & Processing — For Returns: Once inspected and approved, your refund will be processed to your original payment method within 5–7 business days. — For Exchanges: Once received, our team will prepare, inspect, and dispatch your replacement denim apparel promptly.

IMPORTANT NOTES

  • Item Condition: Items returned with visible signs of wear, washing, alterations, stains, odors, or missing original tags may be subject to a restocking fee or returned to the sender.

  • Trackable Shipping: Please provide our support team with the return tracking number as soon as the package is shipped. Dearbond is not responsible for packages lost or damaged during return transit.

CUSTOMER CARE

  • Email: service@dearbond.com

  • Website: dearbond.com